Refund policy

Return & Refund Policy

Thank you for shopping at PAWS & PULSE. We want you and your pets to be completely satisfied with your purchase. Because we source our products globally to offer you the best possible prices, please review our specialized return framework below.

1. 30-Day Return Window
You have 30 days from the date your tracking status shows "Delivered" to request a return or report an issue with your order. 

2. Damaged, Defective, or Incorrect Items
If your product arrives broken, non-functional, or is completely different from what you ordered, we will issue a full refund or send a free replacement. To qualify:
• Do not send the item back immediately.
• Email us at pawsandpulse.contact@gmail.com within 7 days of delivery with your order number.
• You must attach clear photo and/or video proof showing the defect or damage. 

3. Change of Mind / Buyer's Remorse
Because items are dispatched from international fulfillment hubs, we cannot accept returns or issue refunds for change-of-mind, buyer's remorse, or ordering the incorrect size/color. Please inspect product descriptions and sizing charts carefully before purchasing.

4. Return Shipping
For approved returns where an item must be physically sent back, the customer is responsible for paying all return shipping costs to our designated processing office. Shipping fees are non-refundable.

5. Lost or Missing Packages
An order is considered lost if it fails to arrive within 45 business days from shipment. If your tracking has not updated and this timeframe passes, we will issue a 100% full refund or arrange a priority reshipment.